Office 365 empowers teamwork and content collaboration through a variety of services. In this series, I’ll be focusing on the three Office 365 services that make up the backbone of content collaboration in the modern workplace.
In this third and final installment of the series, we’ll be discussing how SharePoint team and communication sites can be used to share and collaborate on projects and files.
SharePoint, the final step in our content collaboration cycle
In the first part of this series, you created a PowerPoint presentation in your OneDrive, which is your personal space to work with content. The presentation was intended to eventually be shared with all your marketing colleagues, but first you shared it with a specific coworker, Aldo, to get feedback directly in OneDrive. Once you and Aldo were finished reviewing the presentation, you moved it to a private space in Microsoft Teams to start collaborating with all your product launch team members. Now, it’s time for the last part of your content collaboration process: sharing the presentation publicly with the entire organization.
Team sites vs. communication sites
There are two main ways to share and collaborate on content in SharePoint:
- Using a SharePoint team site to work with a specific group of people
- Using a SharePoint communication site for company-wide sharing
Team collaboration with a SharePoint team site
You’ve been collaborating with your X1050 launch team in Microsoft Teams. Thanks to the underlying Office 365 group, a SharePoint team site was automatically created and connected to Teams. This team site comes with several benefits for the product launch team:
- User-friendly modern interface that’s simple to use
- Large collection of out-of-the-box apps for a quick roll-out
- Responsive interface and SharePoint mobile app integration
- Integration with Microsoft Teams for content management
Microsoft Teams can be used in conjunction with SharePoint thanks to tabs and connectors. We discussed the Files tab in the first part of the series; you can also create a SharePoint tab, with the option of displaying either a page or a list:
The Pages option shouldn’t be used for content creation. This becomes very clear when you connect the home page:
The navigation elements are disabled. You can click on the red Add News button, but there isn’t an option to save or publish the news page. The main purpose of this feature is highlighting important SharePoint pages related to the collaboration activities, such as manuals and procedures.
The other integration is fulfilled by connectors:
You can work with SharePoint News and receive notifications with the conversation tab. This part is bit of a struggle for business users, as it introduces a new communication channel on top of the existing one in Teams. I would advise to only use SharePoint News for formal news items that you want to share with all of your colleagues on the SharePoint home page (your team needs to be set to public in order to do this).
One of the most powerful features in Teams is the ability to have conversations about the documents within a tab without having to exit the tab. In a SharePoint team site, however, you’ll need to use the built-in chat in Office Online to discuss within a specific document:
The chat works well; it lets you divide tasks and ask for updates. The major downside compared to Teams is that there’s no way to save your chat history in Office Online.
Sharing information company-wide with a SharePoint communication site
You collaborated with your X1050 launch team members in a private group. This group included a SharePoint team site connected to Microsoft Teams. Thanks to the team’s efforts, you’ve finalized the go-to-market plan and are now ready to present it to all Contoso employees. You can do this by adding a SharePoint communication site to the Contoso corporate portal. Communication sites offer a variety of advantages:
- Responsive and integrated with the SharePoint mobile app
- Allows you to quickly deploy a modern communication portal as soon as your content is ready
- Enables modern communication with SharePoint News
- Uniform and integrated experience with SharePoint hub sites
SharePoint team sites focus on collaboration; SharePoint communication sites focus on communication. This is a crucial concept to understand.
Because communication sites aren’t connected to any Office 365 group, there’s no built-in way to copy or move files from Teams to a communication site.
To share your presentation via the communication site, you need to locate the file within the team site, then copy or move it from there.
Once you’ve moved the presentation to the communication site, you can give it visibility by creating a News page or using the File view web part.
Collaborating with external users in SharePoint
The previous part of this series raised a serious issue about collaboration with external users within Microsoft Teams. Once you provide a guest with access to a team, that guest is treated as a member of the Office 365 group and can therefore edit the SharePoint homepage as well as create lists and libraries. This fits right in with the SharePoint permission mess I discussed in a separate post. To avoid this scenario, you have to invite the guest only to the SharePoint team site:
Unfortunately, this results in not being able to chat with the guest within Teams. In my opinion, the experience of collaborating with external users in Teams and SharePoint is lacking due to this issue.
Governance for guest collaboration in SharePoint
To enable collaboration with guests, you have to check the right settings in the SharePoint Online admin center.
You have four options to choose from:
- Don't allow sharing outside your organization: Completely disables collaboration with guests.
- Allow sharing only with the external users that already exist in your organization's directory: Only guests who have been added to your Azure Active Directory (AAD) can be invited to collaborate. An administrator has to manually add each guest to the AAD, unless the guest in question was invited before this option was turned on.
- Allow users to invite and share with authenticated external users: Lets users invite guests within a SharePoint site. The guest must have either a Microsoft account, a work- or school-related account from another Office 365 subscription, or an Azure Active Directory subscription.
- Allow sharing to authenticated external users and using anonymous access links: Anonymous sharing links can be generated for documents and folders.
The best choice will depend on your information security policies. Do you require full control over any and all access to your data? Go with the second option to ensure that all external collaborators have previously been added to the Azure Active Directory by a member of IT. Otherwise, use one of the last two options to let your site owners approve or add guests to their team sites without having to go through IT.
Keep in mind that you’ll need to turn on the modern SharePoint Online admin center in order to manage modern team sites.
Adoption, or helping users understand when to use SharePoint vs. Microsoft Teams
When it comes to successfully implementing new tools within an organization, widespread adoption is key. To help your users adopt SharePoint and Office 365 as a whole, make sure they understand:
- What each tool can be used for
- The differences between the tools
- How the tools are integrated together
For example, every time I demonstrate Microsoft Teams to business users who are just getting started with Office 365, the number-one question I get is this:
“What’s the relationship between SharePoint and Microsoft Teams?”
The simple answer? SharePoint is used to store the content related to conversations that are hosted in Microsoft Teams.
Of course, there’s a lot more to SharePoint, but I find this answer does a good job of breaking down the key concept in way that’s easy to understand.
Let’s look at the channels you’ve been using with your X1050 launch team:
Now, compare these with the folders in your SharePoint document library:
As you can see, each channel automatically gets its own folder within the Shared Documents library. Fun fact: you can delete the folder that’s connected to a channel directly from the SharePoint team site without deleting the channel itself. That said, the folder will just keep being restored.
This doesn’t work both ways, however: creating a new folder within a SharePoint team site won’t create a channel in Teams.
Once users have a better understanding of the relationship between SharePoint and Teams, I often get asked a follow-up question:
“When should I use SharePoint, and when should I use Teams?”
The short answer:
The longer answer: Teams is your collaboration and conversation hub. It lets you easily collaborate on content with your colleagues and provides an all-in-one interface that integrates the different Office 365 services you’re using.
SharePoint, on the other hand, is designed to store content and should be used as such. People who have been using SharePoint for years to collaborate on content can keep doing so if they so choose, but they’ll be missing a lot. Because of this, I see a huge potential in adding a “Teams conversations” web part to SharePoint: it would ensure that people who prefer to use SharePoint aren’t missing out on important conversations. Best of both worlds.
The full content collaboration lifecycle in Office 365
Our Office 365 collaboration journey started in OneDrive for Business, your personal space, where you created a presentation and asked one of your colleagues to jump in and provide some feedback. Afterwards, you moved the file to a shared collaboration space supported by Microsoft Teams and a SharePoint team site. Finally, once your team was done working on the presentation and everyone was satisfied with the result, you transferred the file to a SharePoint communication site so that all employees can access it via the company portal.
A final thought to wrap up the series: you’ve always had control over the location of your content within your favorite collaboration services, but it’s never been easier to work with others in Office 365. As Microsoft keeps getting better and better at understanding digital teamwork and collaboration, its tools will continue to improve. So far, so good!