Partner Deep Dive: How to turn ShareGate’s diagnostic logs into client wins
With Charles Savaria, Technical Sales Specialist at ShareGate, and Stéphane Thinel, Senior Technical Support Specialist at ShareGate
Most migration issues leave clues. They're in the logs, the network trace, the error codes sitting in your migration CSV.
The problem isn't the data. It's knowing where to look.
This exclusive partner session will walk through ShareGate's diagnostic logs the same way our own team does: File by file, status code by status code.
You'll know exactly what to look for, what it means, and what to do about it—before escalating to support. That way, you can go from failure to fix faster.
On the agenda:
- What's inside the ShareGate Diagnostic log
- How to read error stacks and analyze NetworkTrace.saz in Fiddler
- A 5-step triage workflow you can apply to any migration failure
- When to escalate and what to include
About our hosts
Charles Savaria & Stéphane Thinel
Charles has spent nearly a decade working with ShareGate and the teams who rely on it. As a Technical Sales Specialist, he combines deep product expertise with real-world insight gained from years of supporting customers and partners.
Charles will be joined by Stéphane, Senior Technical Support Specialist at ShareGate. When a tough Microsoft 365 problem lands on his desk, he thrives—digging into complex issues and turning technical headaches into real solutions.