

Yammer has changed a lot since 2014. Check out our recent article for more up-to-date information on the present and future of Yammer in Office 365. – April, 2020
On Tuesday August 5th, there was a YamJam on Yammer itself. What’s a YamJam? In short, a number of experts will be there to “Jam” about their experience with Yammer as well as answering your questions.
Now, almost every time we talk about SharePoint, we’re also talking about Yammer. This is especially true since Yammer went under the Office 365 hat. As know, if we are talking about implementing enterprise social that fits with the rest of our Microsoft Suite and especially SharePoint, we are going to start using Yammer because the old social features are no longer getting updates.
But what is Yammer? We’ve prepared a few topics to cover during this YamJam session with experts on the field. These topics are just to get the conversation started and the more we are the better.
Our conversations during the Yammer 101 YamJam
What is Office 365 – The Grand Tour [Webinar Recording]
Dos:
Don’ts:
Depends on your goals. Most organizations should keep to groups. Only use external networks for connecting with those people/projects outside the organization.
Use groups when:
Use external networks when:
Q: Is there a good resource for both learning about and introducing Yammer to your organization?
A: Check out the Yammer Success Center: https://about.yammer.com/success/
This session from SharePoint Conference is also a great introduction for Yammer admins:http://channel9.msdn.com/Events/SharePoint-Conference/2014/SPC295
Q: How do you address legal discovery issues around Yammer discussions?
A: Yammer use should mirror your existing records policy – you can hard delete content for a specific time period etc. You can archive the content by exporting the network.
Q: How would you answer: Use Yammer for THIS and SharePoint for THAT?
A: Yammer is more for the conversations around the business. SharePoint is to store work and manage your documents themselves. But in many cases, ‘what tool when?’ is something that may depend on your organization – but there are templates available in the Yammer Customer Network (YCN) to help with the discussion.
Q: It can be hard to convince some teams to switch to Yammer when they are so good at using traditional collaborative methods. How can we win them over?
A: Ask them to consider the value to the company of exposing their communication silo to the public. And no matter how good they are with their emails and meetings routine, switching to Yammer will make them a stronger team. Provide enough training to minimize the bumps in the road to transition.
Q: Getting executive/senior management champions are key . . . What are some success stories in getting that engagement?
One of the things I recommend with respect to getting executives on board is to first understand what is top of mind for them. What are their burning platforms? Perhaps they are looking to cut costs in a certain area. Maybe they are trying to improve the way a certain process occurs.
As a community manager, seed your network with conversations about those topics. Then, point your exec to those conversations. You’ve now just made an immediate connection with topics that are pertinent to their own personal goals.
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