How to use the Microsoft Teams admin center – FAQ

Microsoft Teams Image Featured 20 1

The Microsoft Teams admin center is where IT admins go to configure settings, take remediation actions such as assigning owners to ownerless teams, and manage the way business users collaborate in their organization.  

Staying up-to-date with the latest details is crucial to ensure efficient and secure collaboration with Teams and Microsoft 365. We’ve rounded up a few common questions about the Microsoft Teams admin center so you can learn what features and capabilities are available to manage Teams. Let’s dive in!


What can an admin do in Microsoft Teams?

A Teams admin is tasked with managing the Teams service, and managing and creating Microsoft 365 Groups. When you assign an admin role to a user, you grant them administrator priveleges and access to tools in the Teams admin center and associated PowerShell controls to perform the following tasks:

  • Manage meetings, including meeting policies, configurations, and conference bridges
  • Manage voice, including calling policies and phone number inventory and assignment
  • Manage messaging, including messaging policies
  • Manage all org-wide settings, including federation, teams upgrade, and teams client settings
  • Manage the teams in your organization and their associated settings, including membership (group management supported via PowerShell, team management in the Teams admin center)
  • Manage Teams-certified devices and set up and assign configuration policies
  • View user profile page and troubleshoot user call quality problems using advanced troubleshooting toolset
  • Access all reports in the Microsoft Teams admin center
  • Access, monitor, and troubleshoot tenant’s call quality and reliability
  • Publish apps to the tenant app catalog in the Teams admin center

What types of admin roles are there in Microsoft Teams?

Teams has various admin roles that you can assign to users in your organization. Each of these roles is given unique access and permissions to do specific tasks in the admin center.

  • Teams administrator: Manage the Teams service and manage and create Microsoft 365 Groups.
  • Teams communications administrator: Manage calling and meetings features within Teams.
  • Teams communications support engineer: Troubleshoot communications issues within Teams by using advanced tools.
  • Teams communications support specialist: Troubleshoot communications issues within Teams by using basic tools.
  • Teams Device Administrator: Manage device configuration, monitor the health of the devices in use, restart devices, and set up configuration profiles.

Where is the Microsoft Teams admin center located?

As an admin, you can access the Teams admin center via the Microsoft 365 admin center by following these steps:

  • Go to admin.microsoft.com
  • Sign in to your account
  • In the column on the left, click Teams to access the Teams admin center
How To Use Microsoft Teams Admin Center Admin Center

Looking to access the Microsoft Teams admin center directly, without having to going through the Microsoft 365 admin center? Just sign in to Teams using your admin account details, and you’re in!


Where are the Microsoft Teams settings?

In the Teams admin center, go to the left column and click on Teams, and then Teams settings.

How To Use Microsoft Teams Admin Center Teams Settings

If you’re looking to change the settings for your meetings, click on Meetings, and then Meeting settings in the left column.

Good to know:

  • The Teams platform ties together other Microsoft 365 services and apps.That means that most Teams data isn’t actually stored in Teams. For example, files and folders visible in a team’s Files tab are actually stored in the team’s associated SharePoint site.
  • Depending on the capabilities you want to configure, you’ll need to jump between settings in several different admin centers (not just the Microsoft Teams admin center).

What are the built-in management tools for Microsoft Teams?

The Microsoft Team admin center has various built-in tools you can use to manage teams, such as:

  • Teams lifecycle: Manage a team’s lifecycle from the moment of creation and when a team is actively in use, all the way through to archival and deletion.
How To Use Microsoft Teams Admin Center Teams Lifecycle
Source: Microsoft Teams plan for lifecycle management
  • Teams usage report: use the Teams usage report to track user adoption and see who is using Teams and how they’re using it.
How To Use Microsoft Teams Admin Center Teams Usage Report
Source: Microsoft Teams usage report

External access and guest access settings: Once you’ve authorized guest access in Teams, you can further configure settings at each authorization level to control the guest access experience according to the needs of your organization.

Configure settings for secure collaboration, including guest access capabilities for calling, meeting, and messaging. These settings are applied across all of your teams in the Teams admin center. Read more about Teams security best practices in our article!

How To Use Microsoft Teams Admin Center External Access
Source: Microsoft 365 guest sharing settings
  • Manage Teams apps: Use permission policies and settings to configure the app experience for specific users in your organization. 
How To Use Microsoft Teams Admin Center Manage Teams Apps

Where is a team profile?

You can manage a team’s members, owners, and guests, as well as the team’s channels and settings from the team profile.

To manage a team profile page, go to Manage teams on the left column in the Teams admin center.

How To Use Microsoft Teams Admin Center Manage Teams

From the team profile page, you can:

  • Add or remove members and owners.
  • Add or remove channels (note that you can’t remove the General channel).
  • Change team and group settings.
How To Use Microsoft Teams Admin Center Team Profile

How do I change a team?

You can make changes to a team in the Microsoft Teams admin center. Select Teams on the left column, and then click Manage teams. You’ll see a list of teams in your organization. Pick the team you want to make changes to.

How To Use Microsoft Teams Admin Center Team Profile

In the Members tab, you can make changes such as adding or removing members, changing roles, or viewing their management pages.

In the Channels tab, you can make modifications or edits to the name and description of a channel, add another channel, or remove a channel.  

In the Settings tab, you can view the configuration of a team. You’ll be able to manage permissions, such as allowing edits or deletions of sent messages and more.


How do I automate Teams management?

Automating management tasks in Microsoft Teams can save time by eliminating manual efforts on routine activities.You can automate specific management tasks throughout a team’s lifecycle using PowerShell scripts and Graph API automation tools.

But have you considered a third-party tool to pack even more Teams management power and help free up IT’s time?

How To Use Microsoft Teams Admin Center Automate Teams Management
ShareGate is the OOB management solution for Microsoft 365 that helps IT teams switch from reactive to proactive mode.

ShareGate can help you manage Teams efficiently and securely. With ShareGate, you can empower end users to create and manage their own resources with IT’s guardrails in place, automate time-consuming tasks, and guide the implementation of governance best practices.

The best part? ShareGate is an out-of-the-box Microsoft management solution with a user-friendly UI that can help you find and fix issues in minutes.


That’s a wrap on how to use the Microsoft Teams admin center FAQ! Hopefully we’ve covered everything you need to know to feel more at ease navigating the Teams admin center.

Want to make Teams management and monitoring easy? ShareGate does the heavy lifting for you, so you can focus on value-add projects instead.

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